With the recent SkyDrive changes that took place on the eve of December 2, some users came to realize their SkyDrive files weren’t showing up in their Office Hub on their Windows Phone devices. Most users realized such an issue through way of a message telling them their files were deleted or couldn’t be downloaded. Michael Stroh over at the Windows Phone Blog assures all users this can be correct and your files are not deleted.
To correct the problem you will have to reset the Office Hub. Warning: Doing so will erase all Office Hub files locally stored on your Windows Phone. Email your files as a backup before resetting Office Hub on your device.
Issue: We’re aware that some people are experiencing issues with opening SkyDrive files and notebooks from the Office hub on the Windows Phone, such as:
When opening a SkyDrive document from the documents pivot, or a document pinned to the start screen, an error message appears saying that the file could not be downloaded.
When opening a OneNote section, an error message appears saying that the section has been deleted from the server.
Workaround: To fix this issue, you will need to reset Office. In the event that you experience one or both of the above errors, be assured that your files have not been deleted, and no sections from the notebook were actually deleted, even though they may fail to sync temporarily.
Reset the Office Hub:
- Go to Settings.
- Go to the Applications pivot.
- Select Office.
- Tap the Reset Office button. (If you get a message that Office could not be reset, reboot your phone and try again).
Once Office is reset, your files and notebooks should open properly from SkyDrive.