How To Enable AT&T Visual Voicemail On Your Windows Phone

The Windows Phone Mango update introduced visual voicemail, however, many are left dumbfounded upon reception of the update or even their new 4G LTE Windows Phone. The reason you have yet to see visual voicemail on an AT&T Windows Phone is because someone decided it was a genius idea to apparently tie the feature to your AT&T data plan.

However, as usual the Internet world has found clear ways to enable visual voicemail on your AT&T Windows Phone by “tricking” the carrier. Even if you’ve just purchased one of the latest 4G LTE Windows Phones you might not have the feature enabled either, so you may want to look at the instructions below.

How to activate Visual Voicemail for the Lumia 900 or HTC Titan II:

1. Insert your activated micro SIM into the Nokia Lumia 900 (if not inside already).
2. Login to AT&T’s site and make sure your number has one of their 4G LTE plans enabled.
• If it’s not, add the one that’s equivalent to your current plan, i.e. “DataPlus 200 MB” is the equivalent to “DataPlus 200 MB for 4G LTE”.
• In our case we already had a 4G LTE plan, but for some odd reason it also said “visual voicemail disabled” in the plan’s name (likely because we updated from a non-4G phone). So we switched it to the normal 4G LTE with the same data limit at the same price. Make sure you set the effective date to today, because you shouldn’t have to worry about any extra charges if you pick a plan with the same price.
3. Open the ‘Phone’ app and if you don’t see the visual voicemail yet, try rebooting your Lumia 900.
• If you still don’t see it, try calling traditional voicemail and setting up a password in the ‘Administrative’ options.
4. After that ‘Voicemail’ should appear as a pivot next to ‘History’ or you should be prompted with a pop-up dialog asking you for the voicemail password (if you have one).

How to activate Visual Voicemail for Windows Phone on AT&T:

1. Update to build 8107 (method here).
2. Insert your activated SIM card into any AT&T LTE-enabled phone (Android / Windows Phone / etc).
3. Login to AT&T’s site and make sure your number has one of their 4G LTE plans enabled.
• If it’s not, add the one that’s equivalent to your current plan, i.e. “DataPlus 200 MB” is the equivalent to “DataPlus 200 MB for 4G LTE”.
4. Optional: Setup visual voicemail on that AT&T LTE device.
5. Insert SIM back into your Windows Phone and if you don’t see the ‘Voicemail’ pivot in the Phone app, call voicemail the traditional way.
6. After calling, the ‘Voicemail’ pivot should appear next to the normal ‘History’ pivot.

How to fix a syncing error with Visual Voicemail on AT&T:

• If you have a syncing error with visual voicemail, you will have to edit the APN settings. Go to Settings (System) → Cellular → Add APN then enter the following:
• APN Name: pta
• Profile Category: internet (always on)
• APN: pta
• Auth type: None
• Username:
• Password:
• Proxy address: proxy.mobile.att.net
• Proxy domain:
• Proxy port: 80

Disclaimer: The above “tricking” is at your own risk. We are not responsible, we are just sharing this for you.

Windows Phone Daily