Wont Let Me Update Phone.

Discussion in 'Windows Phone 7' started by michael609, May 6, 2011.

  1. michael609

    michael609 New Member

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    I got a message on my HTC Surround saying that a update was available.. so i connect my phone to my laptop and nothing happens, i click on device options and it wont even let me click on check for update

    can anyone help me out?
  2. chris

    chris Administrator Staff Member

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    Do you have the latest version of the Zune software installed? What happens when you view the Surround in Zune?
  3. michael609

    michael609 New Member

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    i use the windows phone 7 connector for my mac
  4. RandomAlec

    RandomAlec Member

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    Is your phone "Walshed" ie. did you force the NoDo update onto it?
  5. michael609

    michael609 New Member

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    walshed? im sorry but i have no idea what that even means
  6. RandomAlec

    RandomAlec Member

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    Heh, if you don't know what it means then that answers my question (basically a hacked device). Does the WP7 Connector for Mac allow you to in any way check for updates via your Mac while your phone is connected?

    If you want quicker help feel free to contact @WinPhoneSupport on Twitter which is a Microsoft support team dedicated to Windows Phone devices. If you don't have a Twitter let me know and I will contact them for you.
  7. michael609

    michael609 New Member

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    it lets me check, but it tells me that there are no updates available

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