Windows Mobile Device Center won't connect with my Moto Q 9c I've been searching all day and browsing through the threads about this problem, but no one has seem to come up with a solution, at least nothing that has worked for me. I'm kind of freaking out right now, because I did a master reset and I have no way to get my contacts back on my phone. Here is what I have tried: Deleting connections in WMDC for Moto Q 9c Deleted "Windows PC" connection in activesync Turned "Advanced USB" off in my phone's settings reinstalled WMDC three times. Deleted c:\windows\inf\INFCACHE.1 a few times Tried uninstalling the device in Device Manager and reinstalling the driver turned off my firewall (McAffee) Master Reset of phone Nothing seems to work, and it's obviously not the phone since it won't work even now that I've done a Master Reset. The device shows up as "Microsoft Windows Mobile Remote Adapter #3" in device manager, I can hear the sound when it connects and disconnects from USB. Also, I could not get the phone to connect to my laptop with bluetooth, which is where the problem started. From there I tried to connect with USB and had the same problem. Please help.