Tips for Updating Software and Reprogramming! Okay guys, i'll tell you, if any of you had as much trouble as I did updating the newest software to your phone, this will probably come in handy. First thing, keep in mind EVERYTHING on your phone WILL BE ERASED, so make sure to back up your Contacts and Music and whatnot on your phone using wireless sync or one of the other programs that can be found using the search button above. Second, What Motorola doesn't tell you, is that that YES you will have the newest software with unlocked features and stuff, BUTTTT you wont have your phone programming from verizon to work correctly, you'll probably notice that you cannot dial out, recieve calls, or just dial *228 to update your roaming;... The following is how to correct this problem: First thing First, your phone needs to know your phone number and what city you are in, this information is located in the NAM1 field in the programming, it is erased when the new software is installed. To access this menu, once your software is installed and working correctly, simply type "##074663" amd press send. this will bring up a menu that says NAM1 and NAM2. we are only concerned with NAM1 so click that option. Here you will see 4 fields. In the First Field put your 10 digit phone number, in the second field it should read 00, the third field should be your 10 digit number, and the 4th field should be your city's System ID or SID. This number can most likely be found in the list i found on the internet below. Once you put these numbers in correctly, press OK, nothing will visibly happen, click back a few times and get back to the home screen. Restart your phone and then dial *228 and press one when prompted. Restart your phone and then dial *228 again and press TWO when prompted. Restart your phone. Your phone is now correctly programmed! Don't Freak out its all good!!!! Here is the list of System ID's, keep in mind this is the best i could find on the net and is several years old but should still apply to most cities (it did for mine anyway) another way to find this information is to get a friends phone or an old phone and get to the NAM functions in that phone to see the SID.