T-Mobile Service vs other carriers For anyone considering switching to (or from T-Mobile) just wanted to inform about my latest (and not so great) experiences. I have had Verizon Wireless, Sprint, and T-Mobile. I'm rating these based on a couple criteria. One - very important to me - customer service. I have been fortunate to have lots of luck with T-Mobile's customer service. They are usually very helpful and do their best to quickly resolve any issues and even try to include easy tips and tricks to help you along while you are waiting. Also, I was able to get a very similar deal to new customers by calling customer service and suggesting I was ready to upgrade but wanted a similar deal to those coming in to new plans. I felt loyalty should be rewarded as well - and so did they. I was able to get a smartphone for less than $100. Thought that was quite a deal. Verizon Wireless did not provide very good customer service at all and even gave me a hard time when their phone broke. I wanted to upgrade but my 2 years was not up so they said they would replace the phone - which they did - but still had same problems. No deals from them if you are already a customer and even their corporate rates leave quite a bit to be desired. Sprint - customer service was atrocious. Once you get through your "30 days to decide" period, they are done with you because if you cancel they are cashing in. I had a hard time getting anyone to help me in store or on the phone - they just repeated the same mantra of "sorry I can't be of further assistance." And did I mention they charge you for breathing? Well, maybe not but my service plan was not all inclusive and I did receive several charges that I was not expecting. The other criteria was how well the phone worked and, of course, my reception. I would have to say they all pretty much scored the same here as I was able to keep my calls and had about the same interruptions or dropped calls on all 3 plans. Personally I found the cost effectiveness and friendly assistance of T-Mobile enough to persuade me to stay with them despite commercials to the contrary!