Sync problem

Discussion in 'Moto Q 9h' started by ssn713, Nov 2, 2007.

  1. ssn713

    ssn713 New Member

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    Sync problem

    I love my new Q but am having problems with sync-ing. When I update a file on my PC (excel file) and sync it works fine. But when I update on my Q and sync it deletes the file from the PC. The file is actually updated it just goes straight to the recycle bin. Any ideas how to fix this?
  2. ssn713

    ssn713 New Member

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    OK, so if I edit the file on my Q and sync it will delete the file on my PC. If I disconnect and reconnect it (simply pushing the sync button again doesn't work) it will put the updated file back in my PC :wacko:. There has to be a better way that will allow me to sync my files without necessitating this double sync. Someone please help this is driving me nuts!
  3. n99hockey

    n99hockey Moderator Staff Member

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    huh?

    what program are you using to sync files?
  4. ssn713

    ssn713 New Member

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    I'm just using the ActiveSync 4.5 software that came with the phone.
  5. regression

    regression New Member

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    I didn't think ActiveSync would allow you to sync files between your PC and Q....
  6. n99hockey

    n99hockey Moderator Staff Member

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    it wont
    thats why i was wondering what he was using

    you could use a program called Mobsync
  7. ssn713

    ssn713 New Member

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    According to the info on the help function of Activesync you should be able to sync files. When you select what types of info you want to sync if you select files as one of your options it installs a sync folder on your desktop. Whatever files are in that folder are supposed to be sync-ed between devices. As I indicated, I can get it to 'work' but have to double sync it for the file to update properly on my PC. I'm sure there has to be a fix for this problem within Activesync. However, if I were to try Mobsync should I unistall Activesync to avoid complications? Is Mobsync a pretty good app? Thanks for any help.

    Dave
  8. n99hockey

    n99hockey Moderator Staff Member

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    mobsync is JUST for files no need to uninstall active sync
    i use mobsync all the time...works great
  9. DrQ

    DrQ New Member

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    No keep activesync. Mobsync works in conjunction with AS and sets up jobs to sync specific file or folders.
  10. ssn713

    ssn713 New Member

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    I found this (http://support.microsoft.com/kb/838793) which describes my problem and a fix but its way over my head. If someone could interpret this for me and tell my how to fix the problem that would be great. I'll look into Mobsync but would still like to fix the problem with Activesync (just frustrated that I can't get it to function properly).Thanks again.
  11. ssn713

    ssn713 New Member

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    Thanks

    Mobsync works great. Disregard the issue with ActiveSync. Thanks for the help everyone.
  12. n99hockey

    n99hockey Moderator Staff Member

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    glad you got it rockin!
    enjoy!
  13. DrQ

    DrQ New Member

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    Glad it worked out...thought that would do the job.

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