startup freeze

Discussion in 'Moto Q FAQ' started by nita10, Jun 6, 2010.

  1. nita10

    nita10 New Member

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    startup freeze

    i jus bought this motorola Q a few days ago and its been working fine but then today when my phone died I tried to turn it back on after putting it on the charger and its frozen.....The verizon title with the black screen and red and whites letters show up but it doesn't go any further than that.....I have the pageplus plan on the verizon phone....does that have something to do with it? Please Help ASAP!!!
  2. ryant35

    ryant35 Member

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    Have you tried pulling the battery and putting it back in?

    If that doesn't work you can press the center dpad key and end to start a master reset. You will loose all your data & contacts but if it makes the phone work again it's worth it.

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