right way to hard reset Not sure if it has been noted but the instruction given by Manual is not correct. The way to HR Q9n is the same as for Q9h: turn phone off... Press Z and E then press power button to power on. leave the phone alone for few mins. Credit goes to igotaq and I can confirm that it works on Q9n. Needed to HR as phone got stuck on green wm loading screen after some manipulations with registry. By doing what Manual says you don't achieve anything but switching the phone on/off.