I see it this way: if I buy a computer with a 160 gig hard drive and 2 gigs of RAM, I expect to see 160 Total Space on the hard drive and 2 gigs Total RAM (minus of course the calculation rounding). If you ordered a computer with 2 gigs of RAM, then when to the Control Panel / System and it said only 1 gig of RAM total, you would probably be pretty annoyed. That is the situation here. The original Q was a POS IMHO because it didn't have enough RAM. No one really closes apps on WM...who has the time? And is it too much to ask to run ActiveSync, the calendar, contacts, and the Phone without the phone freaking out? So I was impressed to see that the Q9h had 96 megs of RAM...but then in comparing the numbers, it only had about 10 more megs "total" RAM than the original Q. Even though it had 32 more total megs. So anyway I think Motorola should just note this when they mention the RAM figures.