Q11 hard reset issue

Discussion in 'Moto Q 11' started by celica26, May 12, 2009.

  1. celica26

    celica26 New Member

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    Q11 hard reset issue

    I tried to perform a hard reset on my Q11 and it seems to hang up at the screen that says that the reset should take 1 minute. I did not touch the phone and allowed the phone to complete but it never did, my battery died, which was fully charged when I performed the hard reset. The reason I tried to do a hard reset was because at power up, the Moto logo would come on but WM would never load, the only thing on the screen would be the Moto logo. Any help or advice, thanks.
  2. PacoJr67

    PacoJr67 Active Member

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    if it isn't completing the master reset either, there may be something wrong with the phone itself.
    was there anything that happened to the phone (or any changes that you may have made) prior to the issue?
  3. celica26

    celica26 New Member

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    I had the wrong battery in there, a BN60, which would drain within hours, instead of a BT60. The BN60 battery completely drained, I replaced it with a BT60 and tried to charge it, that's when the Moto logo appeared and WM would not load, which led to trying a hard reset.

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