problems signing into zune with new windows live id

Discussion in 'Zune' started by Ben Walker, Nov 2, 2011.

  1. Ben Walker Member

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    I recently changed my windows Live ID.
    Now, when I want to download an app from Zune I get the attached message.
    It says I need to sign out and in again.
    But it uses my old windows live id as the email address and I can see no way to change it.
    So I can't use Zune!
    Any help gratefully received.
  2. Ben Walker Member

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    sorry, the error message is attached here

    Attached Files:

  3. ninjaap Moderator

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    Just sign in with your old WLID. Then go to the top right and right click on your username. You will get the option to switch users.
  4. Ben Walker Member

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    Thanks Ninja.
    But signing in with my old combination is proving impossible. It wont recognize the password.
    It's definitely the right password so I don't understand that at all.
    It recognizes my old username because that comes up in the field.
    But when I type in the password it says its the wrong username/password combo.
    On my phone, my old account says 'attention needed'. It asks me to sign in and it's the same story. Doesn't recognize the password.
    So confusing.
    Now what I'm trying to do is reactivate my old account but windows live isn't working properly! aaaggghhhhg
  5. ninjaap Moderator

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    Try recovering the password by clicking "forgot password".

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