Phone keeps dying, needs master reset I got a q9m about three weeks ago, and so far, it's pretty much crashed on me 4 times. When I say crash, it randomly decides to lock up and I cannot turn it off without removing the battery, and when I re-insert it, it doesn't go past the Verizon Wireless screen. My only option is to do a master reset and lose all my contacts and appointments. It's not very much of an issue since I sync everything important to the computer, but the fact that I have to reconfigure all my settings and custom ringtones and stuff is just annoying. Plus, I would hate for this to keep happening when I won't be near my computer for an extended time and won't be able to get my contacts back - as a matter of fact, it happened to me while I was at work tonight. Does anyone have any idea what's going on or how I could prevent this from happening over and over? I'm considering taking it back to best buy and exchanging it for a different one.