More bad luck with new q9c: Stuck at Motorola screen Sorry that this is long, most relevant recent part is at the bottom: I've switched over from a Palm Treo, and while I really want to like it (and do when its working), I'm not really having the best of luck with the q9c. I bought a q9c brand new on ebay because it was cheaper to do it that way without extending my contract, and it arrived two weeks later without a clean ESN as promised. I send it back to the seller and a week later (yesterday) got a replacement, also new. First issue with the replacement was that the battery door needed a lot more force to be put on than the original, so I probably should have taken that as a sign. I went along, installing all of my software that I had wanted, and as I'm installing the last program (Smart Toolkit) I start having issues where pressing either soft button freezes things. Figuring the problem is Smart Toolkit, I master reset and go through everything without installing Smart Toolkit. Again, I get the same issue. After this point I decide either its my custom homescreen, or its WM not liking my 2 IMAP mailboxes, with about 250 messages total, so I use the Sprint homescreen and set Outlook mobile to only download 3 days worth of emails. Everything appeared to be stable now, with all of my programs (except Fizz, Facade, and Orange, and Smart Toolkit) installed. At one point the phone was loading a program, and got stuck with the spinning icon, and I got impatient, so I pulled the battery. Of course, this managed to corrupt the registry, losing all of my settings. At this point it was midnight last night, so I just master reset and leave the rest for today. Today, I repeat the same steps, but install Sprite Backup as well, figuring that way if my registry gets corrupted, I'll have a backup that includes all of my settings. Everything worked fine all day long, and then about half an hour ago, I quit out of a program accidentally and went to the recent apps list to open it again. It gave me a message along the lines of "Cannot find shortcut or application," so naturally, I power off the phone and attempt to turn it on again. Of course, now I'm having even worse issues. Namely, the Motorola icon appears, and it gets stuck. A master reset won't work, because its stuck at the icon before it even gives me the selection for a master reset. I have no idea whats going on so I have it turned off and charging even though SPBattMet showed about 50% battery (the charging screen appears to come up fine though), and I'm going to try again in a little while. I guess it seems pretty obvious that either I'm somehow extremely unlucky, or the q is defective. (Although if anyone has any suggestions to fix my issues, I'd love to hear them.) I guess my biggest question is what is Sprint's policy regarding replacing under-warranty phones that aren't bought from them? Would I maybe have to take the warranty up with Motorola instead? I would love to get a replacement that works perfectly because when my q9c has been working it's been great, but I must be pretty damn unlucky when it comes to WM.