Hi, I tried to do an update and it failed before the end of the update. Ever since, my phone won't respond. All I get is the LG logo. I have tried a hard and soft reset, but it does nothing. I cannot do a factory reset because you need to get into settings to do anything. I tried all I could find on the internet: pressing vol up and down while holding power button or camera button, and all the other combinations I read on the forums. I am with Bell as a provider and they just said sorry, nothing they can do. What I am trying to do is get my data (especially my contacts). I tried using the usb cable with software from LG to get the data to my pc, but nothing happens since the phone does not function. I don't have an sd card on this model, and I was told that no data is stored on the sim card, and at home I do not have bluetooth capability. So any and all help would be appreciated. thanks.