Help With Keypad Problems? New Q9c user - purchase device a couple weeks ago. Couple key pad problems. First, when typing (either text or email) after I shift to caps one letter it immediately switches over to all caps. Efforts to change back to normal sentence case fail and I either have to scrap my email and start over or select "My Text" insert one of the choices, delete it and then it seems to reset - both of which are obviously annoying. Second problem - while listening to voice mail, my number keys seems to be locked so I can't delete or save my voice mails. Have tried FN+ number and many other combinations but nothing has worked so now I have a slew of voicemails that I can't delte - also annoying. Appreciate any guidance. The only thing I can think that I've done is that I downloaded a trial of Q Caps based on recommendations here. Trial has now expired and problems persist. Thanks for any help.