help with activesync and XP

Discussion in 'Windows PC and Moto Q' started by daisyd681, Oct 15, 2007.

  1. daisyd681

    daisyd681 New Member

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    help with activesync and XP

    my PC won't recognize my Q. How do I reinstall it without removing the Activesync that I have. I can't redownload it because I only have internet on my Q now. TIA

    Meira
  2. n99hockey

    n99hockey Moderator Staff Member

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    try to delete the partnership with active sync and then sync again and see if that works
  3. daisyd681

    daisyd681 New Member

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    No it never coul partner. I plugged it in and it tried to install but said there was a problem. Then I opened AS and tried to get it to find the phone it never could. I think I need to uninstall the driver from the computer so it thinks it's new again. The last time I did that though I lost my printer totally, so I'm leary of it.
  4. daisyd681

    daisyd681 New Member

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    So I tried the troubleshooting wizard and it says this
    "The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later. Contact your hardware vendor."
    Any thoughts?
  5. djlactose

    djlactose New Member

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    This may be a silly question but have you done the following:

    1) Reboot the PC (Sorry that is the tech support specialist in me)
    2) Tried another USB port. I had the same issue and it turnned out to be a USB port issue.
  6. daisyd681

    daisyd681 New Member

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    Okay, so I got it to sync (I think I'm the last person on the planet to not have SP2 on XP.) Anyway how do I convert works files to pxl? I have an order form that I created and want it on the q. Also I downloaded a homescreen and the q says it's not certified or something. I went to the site that I got it from and their instructions have me installing via activesync explore, in a specific place. How do I put items in any other place than the drag-n-drop spot?
    I know these are some pretty basic questions but please bear with me.

    Thanks,
    Meiracraft
  7. djlactose

    djlactose New Member

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    I am not sure what a pxl file is. What types of files did you want to access? You most likely will need third party software to make any changes to those files since the Q doesn't come with many apps for editing.
  8. daisyd681

    daisyd681 New Member

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    .pxl is pocket exel. I got the 'ported' office 6 from the hellomotoq website and I can only see the one file that I saved as a text file. Shouldn't I be able to at least view works files? If not I need to know how to save them so they are veiwable. TIA

    Meiracraft
  9. djlactose

    djlactose New Member

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    The Q doesn't have pocket excel, but you can view regular excel files on it by using the Viewer Software. If you want to edit the documents you can purchase a program called Documents 2 Go. It is a very good app and provides all of the important fuctionality as Word, Excell and Powerpoint. It isn't expensive either.
  10. daisyd681

    daisyd681 New Member

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    Where does one find the viewer software?
  11. n99hockey

    n99hockey Moderator Staff Member

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    you can 'view' office documents be default on the Q
    if you wish to edit them you can purchase 'documents to go'
  12. djlactose

    djlactose New Member

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    The viewer software is built in just try to open the file and it should open up in the viewer.

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