Help my moto q smart phone is locked

Discussion in 'Motorola Q' started by canddevans, Dec 2, 2009.

  1. canddevans

    canddevans New Member

    Joined:
    Dec 2, 2009
    Messages:
    2
    Likes Received:
    0
    Help my moto q smart phone is locked

    I made several attempts to unlock my phone and now it went to the following:
    Whenever I hit a key to begin to enter my password, I get the message that prompts me to enter A1B2C3. I enter this, and then the phone briefly flashes to the screen where i would normally enter my password. it then goes back to the 'home' screen and the phone is still locked.

    I begin to enter my password, and this same thing happens again. and again.
    now i get the message This device is locked. enter your device password and press the "Done" softkey. The Done softkey is no longer highlighted and will not allow me to do this. Any ideas. i tried entering codes i found online that start with the # but it will not accept characters.

    Thanks for any help you can provide...
  2. mike250rs

    mike250rs New Member

    Joined:
    Nov 24, 2007
    Messages:
    14,284
    Likes Received:
    0
    if all else fails a master reset will fix it

Share This Page