E-mail will not send

Discussion in 'Moto Q 9h' started by Glenn J, Jul 2, 2008.

  1. Glenn J

    Glenn J New Member

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    E-mail will not send

    MotoQ9H, AT&T service.

    A few days ago, my wife was having issues with her gmail account on her phone. No biggie, she started using her hotmail instead. Over the past two days, she hasn't been able to send any e-mails. E-mails through hotmail, yahoo and windows live appear to send, but never reach recipients. She is receiving messages on all account though.

    Gmail gives this error: "The message(s) cannot be sent. Be certain that you have network coverage and that your account information is correct and then try again. "

    She's checked everything and then I started checking pop settings...everything seems fine. The phone works just fine hitting web pages, so it's not a network issue. This problem just crept up in the last few days. Previously, she hasn't had any issues with e-mail.

    I'm not sure where even to begin with this one.

    Thanks in advance.
  2. rudeboy

    rudeboy New Member

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    I had this happen (and so did others here) I had to delete and re-create the Gmail account 4-5 times before it started working again..

    potQ9c
  3. Glenn J

    Glenn J New Member

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    That's a bummer.

    But would gmail cause no send issues with hotmail and yahoo as well?
  4. rudeboy

    rudeboy New Member

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    good point.. you could try changing to imap, just as a test..

    potQ9c
  5. dafoxs

    dafoxs New Member

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    for the heck of it, was it plugged into your pc? I also heard gmail had a server issue a few days back.
  6. rudeboy

    rudeboy New Member

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    if setup correctly (unless you choose not to) you should be able to poll for mail even when connected to a pc...
  7. Glenn J

    Glenn J New Member

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    I'm stumped everyone. We synced the phone with the pc the other night, but we don't use the phone when its hooked up to the pc.

    We just tried syncronizing with hotmail and got an "error syncronizing".

    Also, when we try to go to "account settings" it won't open the settings.

    In addition, she's shut the phone off and done multipe battery pulls.
  8. dafoxs

    dafoxs New Member

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    that error message is different. I will get an message saying, network can not be found, at times. someplace in settings is something like connect to network using usb, that should be turned off. not shore of the phone you have. maybe try syncing it again from the computer. Are you able to connect to the ineternet on the phone?
  9. Glenn J

    Glenn J New Member

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    Its a motoq9h

    Shw changed her default browder back to opera. Would that effect things?
  10. rudeboy

    rudeboy New Member

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    something very odd is going on there.
  11. dafoxs

    dafoxs New Member

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    not sure, change it back and see.
  12. Glenn J

    Glenn J New Member

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    Yeah, I'm at a loss.
  13. dafoxs

    dafoxs New Member

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    can you get on the internet. click on the IE icon not opera.
  14. Glenn J

    Glenn J New Member

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    Yes. She was just on IE. No problems with the internet.
  15. dafoxs

    dafoxs New Member

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    that means the problem is in your mail settings. click on the active sync icon. when was the last sync? is the icon green?
  16. Glenn J

    Glenn J New Member

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    A few days ago.

    Which active sync button should I click; on the phone?
  17. dafoxs

    dafoxs New Member

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    in the program menu, im wondering if it got stuck.
  18. dafoxs

    dafoxs New Member

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    on my Q9C I can get some settings fron the phone settings menu. try creating the account again, name it something else
  19. Glenn J

    Glenn J New Member

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    Checked active sync. What should I look for in there? Status shows it last synced on 6-30
  20. dafoxs

    dafoxs New Member

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    is the wheel icon green? if not, then its not stuck. try redoing the account from the phones setting menu. there ie an option in there for email. if that doesn't work, go to task manager and kill active sync. then try to sync the mail. after that, I have no idea. if you can't get into account settings. that sounds allot like a virus I had on my pc.

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