"Does Not Support File Format!"

Discussion in 'Motorola Q' started by cwrighta70, Jun 14, 2007.

  1. cwrighta70

    cwrighta70 New Member

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    "Does Not Support File Format!"

    Okay, I've searched and searched, and I can't figure out this weird problem.

    I've bluetoothed several songs from my Macbook Pro to my Q. They are all in .m4a format and work just fine (on a side note - each time, my Q says "the file type is not supported, but I transfer anyway and it works).

    I now have edited a song in Garageband (basically just cut out everything but the chorus), and imported it into iTunes in .m4a format. Now when I try to bluetooth the file, I get the same "file type not supported" message, but when I continue, the transfer instantly fails.

    I can still receive any other .m4a file, just not this one. Is there something I can do to the file, filename, or Q to get it to transfer? The file is not large at all.

    Thanks for the help.
  2. Peregrine

    Peregrine Member

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    I thought the Q supports ONLY .WAV and .MP3?

    I could be wrong...
  3. cwrighta70

    cwrighta70 New Member

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    I've also tried to change the filename to .mp3 and .wav and they didn't work. I still get "The file transfer failed: not supported"
  4. n99hockey

    n99hockey Moderator Staff Member

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    mp4/m4p's dont work on the Q you have to go about changing the format of the file with a mp4 to mp3 program
  5. Peregrine

    Peregrine Member

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    When you change the filename it doesn't really change the file.
  6. n99hockey

    n99hockey Moderator Staff Member

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    thats correct.....
  7. RFI4U

    RFI4U New Member

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    I don't know if it's because I use a 3rd party media player but I can play mp4
    files just fine, even my movies are in mp4 format and play fine. I'm using
    CorePlayer v1.04 Build 716 for ARM. http://www.coreplayer.com/ if your
    interested.

    With regards to the initial post question.... I'm thinking since only the edited
    file has been affected, perhaps either your editor or iTunes has somehow
    changed some attribute of the file in a manner the phone doesn't like.
    Perhaps try a different editor and see if the results are the same.
  8. n99hockey

    n99hockey Moderator Staff Member

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    perhaps it is cuz i used only the default player...i never tried it with tcmp so maybe it is possible
  9. larsdennert

    larsdennert Active Member

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    tcpmp (and I assume coreplayer) play mp4. How are you transfering the file? You say from a Macbook. BT Send object? Does the file have DRM? I have found that BTsend is very unreliable in this way. I think there is a bug where a failed file is partially stored in the OS and locked and then you can't send the same file again or something similar. Sounds crazy but that's what I've found.

    Try wm5torage and then plug in with a usb cable.

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