Bewildered Newbie w/Sprint

Discussion in 'Mac and Motorola Q' started by mopeterson, Feb 25, 2007.

  1. mopeterson

    mopeterson New Member

    Joined:
    Feb 25, 2007
    Messages:
    6
    Likes Received:
    0
    Bewildered Newbie w/Sprint

    I'm awfully glad to have found this forum. I've got Sprint, the Q, and a 14" pb laptop. I succumbed to buying the missing sync program so that I could sync up contacts. I've been getting to know the darn thing this weekend before I set up the email, since I've got 4 accounts and I need to assess my actual needs before I get too deep into that.

    I've got a problem. I've just figured out that Sprint doesn't support picture mail on this phone. I can take a picture, and the software gives me the option of inserting things into text messages, but I can't insert a picture into a text message. Sprint says that this is because it's choosing not to support picture mail via text on this phone.

    I'm already coming to the realization that I'm paying $15 a month to have television that I don't want. I use this thing for email, text: business.

    I'd appreciate hearing from people who've been using sprint with a mac for longer than i have. I am starting to feel like this is a massive waste of my time. I'm paying for services I don't need, with a phone that's okay, I guess, but I cannot access services on it that I would like to have.
  2. brettgerke

    brettgerke New Member

    Joined:
    Feb 25, 2007
    Messages:
    12
    Likes Received:
    0
    I'm a Sprint Newbie too. Using a Mac

    One of the options Sprint gave me was an upgrade ($5) to submit picture mail and video mail. After being with Cingular (sorry...the NEW AT&T) for years, I appreciate an INEXPENSIVE data plan. AT&T charges around $50 / month for unlimited data, so with Sprint I figured... $20 for unlimited data AND picture / video mail... I'm In! For $15 / mo more, you can use the Q as a cell modem for your laptop...
    Waiting for the new Cell card for the Mac from Sprint for that.
    Good to see I'm not suffering alone through the Sprint / Q world!
  3. mopeterson

    mopeterson New Member

    Joined:
    Feb 25, 2007
    Messages:
    6
    Likes Received:
    0
    Okay, so I checked in to this. For 1.5 hours this afternoon.

    They say I can't get picture mail on the Q. they say unlimited picture and video mail is impossible at any level of powervision for my phone; they say if i want to send a picture, do it in an email. I said , really? They said, yeah. Well, they said, yeah, I think, let me transfer you. Then the next person would say yeah with a slightly more certain tone.

    This is the part that is now driving me nuts. I'm spending $15 for powervision and $5 for texts. I'm getting as part of the powervision package access to sirius and ABC news, though I can't use those services unless I pay for software that is not on my Q. the fact that the service sold to me requires things I don't have irks me, but it would be fine if I could send a damn text with a picture in it. The Q seems to be capable of sending a text with picture in it, but according to Sprint, they don't support that service and under Insert...the option to attach a photo is greyed out.

    So I'm spending $20 for web/data/text. I could spend more for sirius and abc, which I don't care about. Apparently there is no amount of money I could spend to get the Q to do what it knows how to do, because also apparently Sprint doesn't support the service. And of course this bothers me because it's not like the device isn't capable of all of these things: it was designed to be, and was programmed with software to be.

    Unless someone explained this to me all wrong, or unless there's a hack that I haven't learned about.

    Do you know if what I have been told is wrong? is there something I'm missing? I kept asking people whether there was a possibility that what they support for this phone will change as they get used to offering it. They said no.

    Please, someone, tell me I am not insane. (Unless I am. Then it would be good to explain to me why.)

    Thank you.

  4. brettgerke

    brettgerke New Member

    Joined:
    Feb 25, 2007
    Messages:
    12
    Likes Received:
    0
    Dealing with Sprint

    One sure fire way to get satisfaction with Sprint (or any other carrier for that matter) is to ask to speak to their 'customer retention' specialist. Their job is to keep you as a customer and have the ability to move mountains and get REAL answers. As I stated earlier, they offered me three levels of data access; $15 for unlimited data access, $20 for unlimited data access plus picture / video mail, $35 for unlimited data access, picture / video mail, plus the ability to use my Q as a modem for my MacBook.
    Now... there may be a problem depending on where you are located to use this type of service. If you are not near a major metropolitan area for example... or if you are in an area that does not have good PCS multimedia coverage.
    Nevertheless, you deserve an explanation rather than a flat NO. Call customer service (best time...late morning before lunch time) and if the first line CR cannot provide satisfaction, ask for the 'customer retention' specialist.
    Remember, you have 30 days to back out of your contract without penalty. After that ..... big bucks!
    Good luck!

Share This Page