I need help..ima Newbie...lol...dont know how to...

[Shelleyjean]

it is unchecked :[

[PacoJr67]

hmm...
you are using the data cable that came with the phone right?
does the laptop show any signs that you have something plugged into the USB?

[kogama]

you dont need the data cable that came with the phone any data cable is fine as long as it fits the phone....i lost the one that came with my phone and i just got a similar one

[stockspeed]

it is unchecked :[

I the past I've had to uninstall activesync and reinstall. You might want to try that.

start>control panel>add/remove programs>Microsoft ActiveSync>Remove

Then of course reinstall.......

[Shelleyjean]

Hey.. well at first i downloaded activesync 4.2 then i was told that i needed the newer version of 4.5 so i uninstalled 4.2 and installed 4.5

as soon as i noticed that it wasn't wrking i uninstalled and installed 4.5 3 times

i'm useing the cable that came with the phone and its connected directly to my Dell PC...

when i connect activesync starts and then a window pops up and says Windows Mobile Device cannot detect or something like that...

and my PC says that hardware is ready to be removed....

ive gone to device manager and uninstalled the Microsoft USB Port or whatever it was called and reinstalled it as well...

still when i connect phone to PC, activesync just cannot connect and i dont know y...

ARRR.. im so frustrated

[sherri]

"when i connect activesync starts and then a window pops up and says Windows Mobile Device cannot detect or something like that..."

When you get this window, is there a "file" menu, or anything? I am not home and have this problem on my home pc. There is an area to "allow usb connections"...That has to be checked...

[Shelleyjean]

No it just pops up and says that and would i like to troubleshoot...
Well this is exactly what it says cause i just plugged it in again...

It says "Activesync cannot connect to the Windows Mobile Powered Device. To Troubleshoot Click OK"

So i click OK

Another Window pops up and says
Is ActiveSync having problems?
The troubleshooter for activesync scans your comp to identify problems that can affect your use of the device with this PC. ... etc.

Click Next to get started.

So i click NEXT.....

then.. a window pops up and asks me to Start Scan..

So i clicked Start SCan..
It Checks : Compatablility Scan - Complete
RNDIS/ Serial Driver Scan - Complete
Network Configuration Scan - Complete
Device Scan - Complete
Installed Firewalls Scan - Complete
TCP/IP Port 990 Scan - Complete
Error Code Scan - Complete
- Scan Complete click NEXT

so i did... and

2 Known Issues Found:

1. To synchronize e-mail, calendar appointments, and contacts with your PC, Microsoft Outlook XP (or later) must be installed......[which i think it is honestly..]

2. Unable to establish a connection between the PC and the Device. Get-up-to-date solutions to common connection problems. Please Click the following link. http://go.microsoft.com/fwlink/?LinkId=65257

No additional known issues have been found
If you are still experiencing problems please send the results to Microsoft to help improve furture versions.

Back Save Results Send Results To Microsoft

So i clicked on the link and this is what it showed...


If ActiveSync cannot receive data through Port 990

A computer uses logical connections called "ports" to pass data into and out of the computer. ActiveSync uses port 990 to send its data into the computer. If the Troubleshooter for ActiveSync detects data being blocked, follow these steps:

• <LI class=listItemNumber>Check the Windows Mobile powered device display for any messages and respond to them before continuing
  <LI class=listItemNumber>Ensure that the computer and the device are set up to use USB connections for ActiveSync:
  • <LI class=listItemBullet>In ActiveSync on the computer: On the File menu, click Connection Settings and select the Allow USB connections check box.
  • In ActiveSync on your device: Click Menu > Connections and select the Synchronize all PCs using this connection check box.
  <LI class=listItemNumber>Ensure that the device is connected to the computer using the USB cable that came with the device.
• If you have an Internet firewall tool, ensure that it is set up to allow ActiveSync connections.

If these steps do not resolve the problem, follow the steps in Switching the USB connection protocol.




but when i go to activesync it doesnt let me click anything on the menus...they are all gray....

[blkwl17]

Outlook has to be installed on your Q in order to sync with your PC. You didn't change the name of the mobile device when you set up active sync and the default name is PC.

[n99hockey]

Outlook has to be installed on your Q in order to sync with your PC. You didn't change the name of the mobile device when you set up active sync and the default name is PC.

outlook comes preinstalled on the Q

[Shelleyjean]

yeah it is installed onto my q but still it doesnt connect...