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This is a discussion on Help: Changed Outlook Profile & Can't Synch within the Motorola Q category of our Windows Mobile Forums; I have my phone configured to synchronize calendar entries from my Outlook PST. This has worked flawlessly for the last ...
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Old 01-05-2009, 10:33 AM   #1 (permalink)
 
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Need Help Help: Changed Outlook Profile & Can't Synch

I have my phone configured to synchronize calendar entries from my Outlook PST. This has worked flawlessly for the last 3 months.

Then I changed my Outlook configuration by adding a new PST and made it the default delivery location for Exchange. It's also the calendar location that I'd like to synchronize with. I used the same password for this PST as for the last one.

Now when I connect my phone, I get a synchronization error. The dialog box tells me:

"Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected. Please open Outlook using the appropriate profile."

Support Code: 8503001f



I'd very much like to keep the current Outlook profile. I use PSTs to organize my inbound email by date, and since it's now 2009, it's time for a new profile.

How do I make the phone synchronize with the new PST?

Thanks!
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Old 01-05-2009, 10:44 AM   #2 (permalink)
 
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thc,

try to delete your mobile on the activesync and re-detect it.
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Old 01-05-2009, 10:44 AM   #3 (permalink)
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the Q will only sync with the main outlook file
any additional .pst files will not sync
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Old 01-05-2009, 10:57 AM   #4 (permalink)
 
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Originally Posted by fgandra View Post
thc,

try to delete your mobile on the activesync and re-detect it.

That worked. Thanks!
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