Help: Changed Outlook Profile & Can't Synch

This is a discussion on Help: Changed Outlook Profile & Can't Synch within the Motorola Q forums, part of the Motorola category; I have my phone configured to synchronize calendar entries from my Outlook PST. This has worked flawlessly for the last ...

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Thread: Help: Changed Outlook Profile & Can't Synch

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    Help: Changed Outlook Profile & Can't Synch

    I have my phone configured to synchronize calendar entries from my Outlook PST. This has worked flawlessly for the last 3 months.

    Then I changed my Outlook configuration by adding a new PST and made it the default delivery location for Exchange. It's also the calendar location that I'd like to synchronize with. I used the same password for this PST as for the last one.

    Now when I connect my phone, I get a synchronization error. The dialog box tells me:

    "Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected. Please open Outlook using the appropriate profile."

    Support Code: 8503001f



    I'd very much like to keep the current Outlook profile. I use PSTs to organize my inbound email by date, and since it's now 2009, it's time for a new profile.

    How do I make the phone synchronize with the new PST?

    Thanks!

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    thc,

    try to delete your mobile on the activesync and re-detect it.

  4. The Following User Says Thank You to fgandra For This Useful Post:

    thc1967 (01-05-2009)

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    Super Moderator n99hockey's Avatar
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    the Q will only sync with the main outlook file
    any additional .pst files will not sync
    Scott
    www.scottschrob.com (and check out my Q Home Screens & Q Apps)

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    Quote Originally Posted by fgandra View Post
    thc,

    try to delete your mobile on the activesync and re-detect it.

    That worked. Thanks!

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