battery problem

[JohnA]

i have had a moto q for pretty much ever since they came out and its had a problem ever since i've had it with going shutting off even when the battery is fully charged and then it wont turn on unless i pull the battery out and stick it back in. It gets very annoying and i especially notice that it sometimes does this when its cold. Any ideas about what is wrong?

thanks

[Tops]

I'm sure a smart person will come along with some wise wisdom and give you some insight, but as for now Welcome to EQ

[Weapondrift]

My phone did the exact same thing when i got it. Have you done a master reset?

[I8qbert]

have you ever gotten a new battery from a well known source?

[JohnA]

no i have never done a master reset and I have not bought another battery for it. Its the same battery that came with the phone.

[mike250rs]

battery may not be in the best condition... Mine has work just fine in freezing temps.

[cindra]

i have had a moto q for pretty much ever since they came out and its had a problem ever since i've had it with going shutting off even when the battery is fully charged and then it wont turn on unless i pull the battery out and stick it back in. It gets very annoying and i especially notice that it sometimes does this when its cold. Any ideas about what is wrong?

thanks

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