Dell Responds To Venue Pro Wi-Fi Issues

Dell Venue Pro users are having issues connecting to protected Wi-Fi networks, and Dell has done some research and found the cause:

We have confirmed that the Wi-Fi connectivity issue that was reported in blogs likeĀ Boy Genius ReportandĀ Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.

Wait, if it’s not a hardware or WP7 issue, what is it? Anyway, if you have an effected WP7 phone, take it back to your Microsoft Store in a week’s time, and they’ll give you a new one.

[via 9 to 5 Mac]

Leave a Reply